Privacy Policy

Last updated: April 2026

ClearBill ("we", "us", "our") operates the ClearBill medical bill scanning service. This policy explains what data we collect, how we use it, and your rights.

What We Collect

• Your bill document: Uploaded images or PDFs of your medical bill, used solely to perform the error analysis. Documents are processed and not retained permanently.
• Your email address: Collected before showing results. Used to send your analysis report and, if you don't complete your purchase, a one-time follow-up reminder.
• Payment information: Handled entirely by Stripe. We never see or store your credit card number.
• Usage data: Standard server logs (IP address, browser type, page visits) for service reliability.

How We Use Your Data

• To analyze your medical bill for errors
• To generate and deliver your dispute letter
• To send a confirmation email after payment
• To send a single follow-up email if you don't complete your purchase (you can opt out by replying "unsubscribe")
• To improve our service (aggregated, anonymized)

Data Sharing

We do not sell, rent, or share your personal data or medical bill contents with any third parties, except as required to process payments (Stripe) or provide email delivery.

Data Retention

Your uploaded bill document is processed and not retained after analysis. Your email and analysis results are stored for up to 90 days to allow you to access your report, then deleted.

Your Rights

You may request deletion of your data at any time by emailing us. We will delete your email, bill data, and analysis results within 7 business days.

Security

All data is transmitted over HTTPS. Payments are processed by Stripe using industry-standard PCI-DSS compliant encryption. We take reasonable technical measures to protect your information.

Contact

Questions? Email us at privacy@clearbill.app

Terms of Service

Last updated: April 2026

By using ClearBill, you agree to these Terms of Service. Please read them carefully before using the service.

Service Description

ClearBill is a medical bill analysis and dispute assistance tool. We scan uploaded medical bills for potential errors, overcharges, and billing discrepancies, and generate dispute letter templates to help patients communicate directly with their healthcare providers.

ClearBill is an educational tool, NOT a law firm, and does NOT provide legal advice. Nothing in our analysis, dispute letters, or communications constitutes legal advice or creates an attorney-client relationship.

Not Legal Advice — Important Disclaimer

All analysis, dispute letters, phone scripts, and guidance provided by ClearBill are for informational and educational purposes only. We are not attorneys and we do not represent you in any legal proceeding. For complex billing disputes, legal matters, or situations involving collections, we strongly recommend consulting a qualified healthcare attorney or patient advocate.

Send-For-You Service ($49 Tier)

The $49 "We Send It For You" tier includes a communication service where ClearBill sends your dispute letter to the hospital or provider billing department on your behalf. Important terms for this service:

• ClearBill acts as your authorized communication agent, not as your legal representative
• The dispute letter is written as FROM you (the patient/guarantor) and references your specific billing information
• By authorizing this service, you confirm you are the patient or authorized representative for the account
• ClearBill is not responsible for the outcome of any dispute or for the healthcare provider's response
• This service does not constitute legal representation or create any attorney-client relationship

Document Processing & Privacy

Your uploaded medical documents are processed for analysis only. Documents are encrypted during processing and automatically deleted after analysis. We never store or share your health information with third parties. Medical documents are not retained long-term.

Accuracy

ClearBill analyzes your bill based on the information you provide. We make no guarantees regarding the completeness or accuracy of our analysis. Results depend on the quality and legibility of the uploaded document. We are not responsible for errors resulting from incomplete or illegible documents. If we detect no errors, we will tell you clearly — we never fabricate issues.

Refund & Guarantee Policy

If we do not find any billing errors in your uploaded bill, you will not be charged. If errors are found and you complete your purchase but are not satisfied with the report quality, contact us at support@clearbill.app within 7 days for a full refund. We do not guarantee any specific monetary recovery from disputes — outcomes depend on your healthcare provider's response.

User Responsibilities

• You must upload only documents you own or have legal authority to submit
• You are responsible for verifying the accuracy of dispute letters before sending them
• You are responsible for the outcome of any dispute you file with a healthcare provider
• By using the Send-For-You service, you confirm you authorize ClearBill to communicate with your provider on your behalf

Limitation of Liability

ClearBill's liability is limited to the amount paid for the service (maximum $49). We are not liable for any indirect, incidental, or consequential damages arising from use of the service, from the outcome of any billing dispute, or from any healthcare provider's response or failure to respond.

Privacy

Use of ClearBill is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Changes to Terms

We may update these Terms from time to time. Continued use of ClearBill after changes constitutes acceptance of the updated Terms.

Contact

Questions? Email us at support@clearbill.app